Help Center

General Questions

I need your materials ASAP, what should I do?

Option 1: USPS Priority Mail rates are available upon request. Please allow 2-3 business days for delivery. 

Option 2: Electronic versions of our materials are available for purchase. They can be viewed on any smartphone or computer. 

Can I make copies of your booklet to share?

No, all of our publications are copyright protected.

Are you registered with SAM?

Yes, B. Karnes Books is registered with the Official Government System, SAM. Please call or email us for our DUNS number and CAGE code.

Do you offer your booklets in a printable pdf file?

No, we do not offer a printable pdf of any of our publications.

I’d like to share the poem Gone From My Sight at a memorial service. Is the poem copyrighted?

Henry Van Dyke’s poem, Gone From My Sight (included in our booklet of the same name), is part of public domain. You can download a printable pdf of the poem here.

Shipping Questions

When will I receive my order?

We ship all orders USPS Media Mail and allow for 7-10 business days for our materials to arrive. We realize that our materials can be time sensitive and USPS Priority Mail (2-3 business days) shipping is available. Please select the USPS Priority Mail shipping method at checkout.

Do you ship your booklets Internationally?

Yes we do! Please send an email to us that includes your delivery address and the list of products you are interested in ordering. We’ll get back to you with a shipping quote.

I would like to send booklets to a friend, is this possible?

Yes. Please let us know that your order is a gift in the space given at checkout and include a short message to the recipient. We will include a handwritten note with the order.

Can I mix and match booklets to get the quantity discount?

No, quantity discounts are applied to each individual booklet ordered. For cross booklet discounts see The End of Life Guideline Series.